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Concierge and Reception Services: 4 rules to manage them properly
The concierge service offered by specialised companies can be divided into three main categories: surveillance and vigilance services; classical services for use in buildings tied with security and, finally, reception services, which are the most interesting category in the field of Facility Management.
The concierge service can in fact be intended as a gatekeeper in the traditional sense, where there is a passage to be guarded, the reception to be managed, or welcome guests and visitors. It may seem an obvious subdivision but technically, if the security service is added, one obtains three distinct realities with very different characteristics, also from the point of view of labour regulations. Each has different specifications but, in general, effective concierge services offered on the market respect four main rules at least.
1 – Choosing a specialised company for reception services
Compared to other concierge services, the reception service has a higher added value. Firstly, because through the reception, companies present themselves and welcome visitors, providing, to a certain extent, a first impression. To do this they need different professional skills from those needed to manage a traditional service: skills that a company dedicated to training personnel can offer. Greater professional skills go hand in hand with greater professionalism.
It goes without saying that the skills of a receptionist range from standing to welcoming skills: qualities that are expected to be superior to those of a doorman whose only responsibility is to man the building’s concierge desk.
2 – Concierge and coworking
Large coworking spaces, modern working solutions offered by companies that rent out spaces of various sizes to professionals, and which include in their offer a series of rooms for shared use, as well as services, require a qualified concierge service, meaning a high-quality reception desk.
When it comes to workplaces that can also be managed with locations in different countries, providing a coworking service on a global scale in a fast-growing and changing context, the role of the receptionist becomes strategic as they act as a figure capable of acting as a glue between the supply and demand of spaces. A factor that stands out in the management of equipped rooms and common space
In this case, even more than in the simple management of a company porter’s lodge, the receptionist is increasingly entrusted with the central role of managing and utilising spaces: a condition that today is successfully managed by a qualified concierge service.
3 – Top concierge service: the know-how
A top-performing concierge service not only provides companies with a person manning a desk, but a receptionist with the complete know-how behind the activity. In particular: writing processes and procedures, taking care of and providing all the necessary training for the company combined with the ability to manage the position. An emblematic example is knowing how to professionally manage needs without interrupting the quality of service.
It is in this way that facility management companies position themselves competitively in the market, creating a win-win effect, for example, training new starters so that in the event of a lack of the incumbent they are able to replace them with an already trained and prepared resource so that the staffing change does not jeopardise the service offered.
4 – Professionalism, reliability, and training in the concierge service
A good receptionist who manages the desk is synonymous with careful organisation, capable of guaranteeing, as seen, continuity and professionalism. The best concierge service management is achieved with a technical contact person who writes customised procedures bases on the needs of each individual customer. An aspect that protects the company from unwanted bureaucratic and legal requirements, while maintaining a high standard of reliability.
Among the main characteristics offered by a company that selects and manages the resources that will be in charge of reception, on behalf of third parties, we can find adequate standing, followed by good culture, the knowledge of the English language is imperative, and a second foreign language is preferable. The person will have invested in continuous professional development and will be paid a salary commensurate with their skills.
The advantages of Concierge and Reception Services
A professional concierge and reception service for companies ensures concrete benefits that should not be underestimated.
- Control and security: continuous surveillance to prevent unauthorized access and ensure greater security within the building.
- Maintenance and order: systematic supervision of the conditions and cleanliness of the premises, contributing to regular and extraordinary maintenance.
- Mail management: confidential and professional administration of documents, packages, and communications.
- Emergency response: ability to intervene promptly in case of anomalies, breakdowns, or maintenance needs, ensuring operational continuity and comfort.
Nazca’s Services
To oversee the entrance point of a company and the interaction with guests, with a significant return on the company’s image, Nazca carefully selects multilingual professionals with proven technical, organizational, and communicative skills. These figures are essential for the effective coordination of reception and concierge services for companies, including tasks such as:
- Switchboard operation
- Secretarial duties
- Hostess services
- Guest reception
- Day/night concierge services
- Unarmed security
- Parking management
- Meeting room coordination
In this way, Nazca significantly contributes to the operational success and corporate image of its clients, ensuring a quality service in every aspect of Facility Management.